Frequently Asked Questions

The Café operates from 10 am – 12.30pm on the second Saturday of each month in St. Martin’s Church Hall.
Please note that no new repairs can be booked in after 11.30 am.

Looe Shedders Repair Café does not undertake repairs on petrol driven products, industrial devices, 3 phase power tools, mobile phones or computers.
Products that could present a hazard to repairers such as those known to contain or be made from Asbestos should not be brought to the Repair Café.
Alterations to clothing are also not undertaken by the Café.

You may not bring more than 2 products for repair. However, each product needs to be checked in individually. When we are busy you may need to wait once checked in for a suitable volunteer repairer to become available to make an assessment and attempt the repair of your item. Only ONE item will be examined per person at a time and please be aware that if you have TWO items then you may have to queue twice (unless there is no-one else waiting).

Yes. Please remember to bring anything our volunteers will need in order to power the item up and attempt a diagnosis of the fault.

On arrival you need to check in to register your product with one of our volunteers and complete some simple paperwork.
Once completed you will either be directed to a suitable repairer or be asked to wait in the seating area until one becomes available.
Once a repairer becomes available, they will discuss the fault with you and then attempt to diagnose the problem with your product.
Note that some repairs may be beyond our capabilities or require tools we do not have on site.
You can sit at the repair station whilst your product repair is being undertaken.
You may want to discuss the fault symptoms and even assist the repairer.
We encourage visitors to discuss with their repairer what is being done, particularly with items that may have developed a simple fault that you could experience again.
You may be able to use this knowledge to help rectify or prevent the same problem occurring in future.

Looe Shedders Repair Café does not make any charge to look at and attempt the repair of product or give advice concerning its repair.
However, we do ask you to make a donation to the Repair Café in one of the donation jars located at the reception desk or at a repair work station.
We do not otherwise charge for our time but if spare parts or materials are needed to carry out the repair then you are expected to pay for them.
If parts have to be ordered, you will have to pay for them before ordering or purchase the parts yourself and then bring these along to a future Repair Café for fitment.

We do NOT dispose of faulty products.
If a product is no longer required, then we ask that you take it to an approved recycling center or local authority waste management center for disposal.
As product owners, you are responsible for the removal of all items that cannot be repaired.

The product owner is responsible for providing (or paying for) any consumables such as leads, batteries, plugs, zips etc., that may be needed to attempt the repair.
If parts are not available to complete the repair the product owner may be required to bring the item back to a future Repair Café for fitment.

At this time we do not have a Pat tester, but we plan to offer this service at a future date.
One of our electrical repair volunteers will carry out a general inspection and test to check the electrical safety of mains powered electrical devices.
If you are unsure whether an electrical item is safe you should stop using it immediately, ensure it is unplugged from the mains supply and have the item checked by a competent electrician.

Repairers offer no guarantee or warranty for any repairs carried out with or without their help and are not liable if any repaired items do not work properly at home or break down again in the future.

Product owners are expected to remain with the repairer while the repair is being carried out.
Items should not be left with the repairer to be picked up at a later time during the session.

We regret that we cannot accommodate dogs or other pets.
Parents or guardians are responsible at all times for the behaviour and safety of their children during their visit to the Repair Café.
Unruly children and their parents will be asked to leave, should they cause problems.

Product owners may attend using a wheelchair and we may also carry out repairs to wheelchairs for their owners.
If you need any additional assistance, please speak to one of our volunteers.

In general, we do not attempt the repair of mobile phones.
There are mobile device repairers in the area who can undertake this type of product repair and have the necessary specialist tools required.